Use any other method in this article to remove Content Lock if you have a “pay-as-you-go” account with EE, Orange, or T-Mobile. Pay-as-you-go customers cannot remove Content Lock using the online method.

If you’re calling from a non-EE device, dial 08454 123 662 instead.

Call EE customer service at 150 from your device or 08454 123662 from another device if the Content Lock department is unable to help you with disabling this feature. EE customer service can review your account, and resolve or escalate your request as necessary.