If this is the first time you are using the lock, use the preset combination. This will be listed on the packaging material that came with the lock.
The reset tool is a long stick with a rounded top that says “Master” on it. This came with the lock when you bought it. If you do not have this tool, you will not be able to reset the lock. If you lost your reset tool, visit your local hardware store or locksmith. They may be able to order you a new one. [2] X Research source
If you do not have the old combination, you will not be able to reset the lock.
If the lock is brand new, there will be a sticker covering the lock. Peel this off to find the switch.
Keep a steady pressure on the dial as you enter in the new combination. Do not lift or stop your fingers as you work or it may record the wrong combination.
If you have a “Set Your Own Combination” lock, you cannot retrieve your lost combination, even if you find a serial number. This is because you set the combination and not the company. For security purposes, newer Master Locks may not have serial numbers. If you cannot find the serial number, you cannot retrieve the lost combination.
Ask them to call Master Lock on your behalf. Master Lock will ask them to verify your identity before giving them the combination. The lock cannot be attached to anything for this to work. This means that you cannot bring in luggage or a bike with the lock attached. Call a locksmith instead.
You must bring official ID, such as a passport or driver’s license, to the notary with you. You can find the form here: http://content. masterlock. com/masterlock/resources/documents/pdf/lost_combo_form. pdf Mail the form to Master Lock Warehouse, 24 North Free Port Drive, Nogales, AZ 85621. You will receive the combination within 4-6 weeks.
